Last updated: 29 July 2026
Welcome to Inxtanthelp. These Terms & Conditions (“Terms”) set out the rules for using our website and services, including remote technical support and social media management. By requesting, purchasing or using any of our services, you agree to these Terms. Please read them carefully — and if anything is unclear, just get in touch and we’ll gladly explain.
Inxtanthelp provides remote technical support (delivered over secure, encrypted screen-share) and social media management services for individuals and small businesses. We’ll always explain the scope of a job before we begin, so you know exactly what is and isn’t included. Some issues cannot be resolved remotely, or may be caused by hardware faults, third-party services or factors outside our control — where that’s the case, we’ll tell you honestly and, where relevant, apply the refund terms below.
You must be at least 18 years old and able to enter into a binding agreement to use our services. Any information you give us (such as your name, contact details and a description of the issue) must be accurate and complete so we can help you effectively. You are responsible for keeping any credentials or access you share with us confidential on your side.
We offer both one-off support (charged per issue) and ongoing plans (billed on a recurring basis). Prices are shown on our Pricing page and are confirmed with you before any work starts.
Your satisfaction matters to us, and we back our work with a straightforward 7-day refund policy:
To request a refund, contact us using the details in section 16 with your name and a short description of the service. Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your provider.
Remote support is delivered over a secure, encrypted screen-share session that you start and control. You can see everything we do, and you can end the session at any time. By starting a session, you consent to us accessing your device solely to diagnose and resolve the agreed issue. We only access what is needed, we do not copy or retain your personal files, and our access ends the moment the session closes.
For social media management, you grant us the access or permissions needed to create, schedule, publish and manage content and engagement on your behalf. You confirm that you own or are authorised to use any brand assets, images, logos and materials you provide, and that our agreed activity complies with each platform’s rules. You remain the owner of your accounts and can revoke our access at any time. We are not responsible for changes a platform makes to its policies, algorithms, reach or availability.
Technical work sometimes carries an inherent risk to data. Wherever practical we take care to avoid data loss, but you are responsible for backing up your important files before a support session. We recommend keeping a current backup at all times. We are not liable for loss of data that was not backed up, except where such loss is directly and solely caused by our negligence.
We provide our services with reasonable skill and care. Beyond the refund commitments in section 4, our services are provided “as is” without further warranties of any kind. We do not guarantee that every issue can be resolved remotely, that a device or software will be error-free afterwards, or that any particular social media outcome (such as follower growth, reach or sales) will be achieved, as these depend on factors outside our control.
To the fullest extent permitted by law, Inxtanthelp will not be liable for any indirect, incidental or consequential losses. Our total liability for any claim connected to a service is limited to the amount you paid us for that specific service. Nothing in these Terms excludes liability that cannot be excluded by law.
All content on this website — text, graphics, logos and design — belongs to Inxtanthelp and may not be copied or reused without permission. Content we create specifically for you as part of a paid social media engagement becomes yours once that service has been paid for, unless we agree otherwise in writing.
You may cancel a recurring plan at any time; cancellation stops future renewals and takes effect at the end of your current billing period. We may suspend or end services if these Terms are breached, if payment fails, or if a request is unlawful or unsafe. Where we end a service without cause, we’ll refund any prepaid amount for work not yet delivered.
Our services may involve third-party software, tools and platforms (for example, operating systems, apps, remote-support tools and social networks). We don’t control these and aren’t responsible for their performance, policies, fees or availability. Your use of them is subject to their own terms.
We may update these Terms from time to time to reflect changes in our services or the law. When we do, we’ll revise the “Last updated” date at the top of this page. Continuing to use our services after a change means you accept the updated Terms.
These Terms are governed by the laws applicable in the jurisdiction in which Inxtanthelp operates, and any disputes will be handled by the competent courts of that jurisdiction. If any part of these Terms is found to be unenforceable, the rest will remain in full effect.
Questions about these Terms or a refund? We’re happy to help: