This Agreement sets out the terms on which InxtantHelp ("we", "us") provides services to you, the customer ("you"). Please read it before work begins. By asking us to start work, or by paying an invoice or subscription, you accept these terms.

1. What we will do

We provide remote technical support and/or social media management, as selected by you and confirmed in writing (by email, invoice or order confirmation). The specific plan, scope and price agreed with you form part of this Agreement.

  • Technical support is delivered remotely over a secure screen-sharing session. We do not attend your premises.
  • Social media management covers the platforms, posting frequency and reporting stated in your plan.
  • Work outside the agreed scope is quoted separately and only carried out once you approve it.

2. What we charge and when

  • One-off work is charged at the price quoted before the work begins.
  • Monthly plans are billed in advance, on the same date each month, and renew automatically until cancelled.
  • All prices are in US dollars and exclude any taxes that may apply.
  • Payment is accepted by card or PayPal on our payment page, or by phone.
  • We will never contact you unexpectedly to request a payment you were not told about. If you are unsure whether a request is genuine, call us on 1-800-546-1143 before paying.

3. No-fix, no-fee (one-off technical support)

If we cannot resolve the specific issue you engaged us for, you do not pay for that work. This applies to one-off technical support only. It does not apply to monthly plans, to social media management, or where the problem is caused by hardware failure, physical damage, or by you declining a recommended step.

4. Cancelling

  • You may cancel a monthly plan at any time, effective from the end of the current paid month. There is no lock-in period and no cancellation fee.
  • Cancel by emailing support@inxtanthelp.com or calling 1-800-546-1143. Please also cancel the recurring payment in your own PayPal account.
  • We may end this Agreement with 30 days' notice, or immediately where there has been abuse, non-payment, or a request to do something unlawful.

5. Refunds

  • One-off work: covered by the no-fix, no-fee term above.
  • Monthly plans: we do not refund part-months, but you will not be billed again after you cancel.
  • If you believe you have been charged in error, contact us within 30 days and we will investigate and put right any genuine error.

6. Your responsibilities

  • Back up any data you cannot afford to lose before work begins. This is important — please do not skip it.
  • Provide accurate information, and the access or account permissions we need to do the work.
  • Ensure you are entitled to authorise work on the device or account concerned.
  • Keep your own passwords secure. We will ask you to change any password you share with us once the work is complete.

7. Access to your devices and accounts

Remote sessions are started by you and you can end one at any time. We access only what is needed for the agreed work. We will never ask for remote access without you having contacted us first and agreed the work and the price.

8. Confidentiality and your data

We treat anything we see during a session as confidential and use it only to carry out the work. We handle personal information in line with our Privacy Policy. You remain the owner of your data, your content and your social media accounts at all times.

9. Results are not guaranteed

We will apply reasonable skill and care. However, not every technical problem can be solved remotely, and social media results depend on factors outside our control, including platform algorithm changes. We do not guarantee any specific outcome, ranking, follower count, level of engagement or revenue.

10. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of this Agreement is limited to the amount you paid us for the work concerned in the 3 months before the claim. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data that was not backed up. Nothing in this Agreement limits any liability that cannot lawfully be limited.

11. We are independent

InxtantHelp is an independent provider. We are not affiliated with, authorised by or endorsed by Microsoft, Apple, Google, Meta or any other manufacturer, platform or internet provider. Brand names are used only to describe what we can help with. See our full Disclaimer.

12. Changes to these terms

We may update this Agreement. Where a change materially affects an active monthly plan we will give you at least 30 days' notice by email, and you may cancel if you do not accept it.

13. Governing law

This Agreement is governed by the laws of the state or province in which InxtantHelp operates, and the courts of that place have exclusive jurisdiction.

14. Acceptance

By ticking the acceptance box on our payment page, by paying an invoice or subscription, or by asking us to begin work, you confirm you have read, understood and accepted this Agreement.

Questions

If anything here is unclear, please ask before you buy. Call free on 1-800-546-1143 or email support@inxtanthelp.com.

Version v1.0 — 30 September 2026